Customer Care Executive - US Voice Process - Airoli

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via voice calls and other digital channels with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming calls from customers in a professional and courteous manner with the intent of selling company products or services. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, availability and promotions. Prepares and follows up verbally on customer quotes and proactively seeking opportunities to upsell and cross-sell products and services to customers Requests and coordinates discounted prices on orders, handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Input all sales orders as a result of customer negotiations Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Manage quality standards on call communication and perform other duties as assigned. Education and Technical Skills : Bachelors Degree in Engineering from Electrical, Mechanical OR Electronics stream Excellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specifications