Posted:9 hours ago|
Platform:
Work from Office
Full Time
Ensure timely and accurate service delivery as per client standards
Ensure consistent productivity & accuracy performance as per team requirements
Prompt response to queries from Internal or External stakeholders
Taking ownership of reporting work in the process
Review and suggest updates for Standard Operating Procedures
Handle critical and more difficult client requests
Escalate non-compliance issues of process/procedures as per protocol
Identify, share, support, and implement operational improvements
Ensure compliance with all the reports
Inbound Calling/ International Voice Process (B2B)
Ensure compliance with Time entry& MIS guidelines
Maintain all documentation/tracking in the applications up to date for the processes
Graduate in any stream except BCA and B.Tech.
0-1 year of relevant experience in International Voice Process(B2B)
Good written & verbal communication skills
Ability to work 24*7 shift timings
Proficient in computer applications, including Excel & Word
Trueblue
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