Customer Care Executive

1 - 2 years

2 - 3 Lacs

thane navi mumbai mumbai (all areas)

Posted:4 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Descripton for Customer Care Executive

Location : Mumbai (Andheri)

Who can Apply :

  • Candidate with Good communication skills
  • Knowledge of call handling, phone etiquette's & Basic Email writing skills
  • Fluent in English, Hindi languages
  • Basic knowledge of Excel ( Vlook-up, Pivot )
  • HSC completed can apply, however Graduation will be preferred.
  • Minimum 6months - 1 year of experience in customer service background.
  • Experience of E-commerce/ Logistics will be an added advantage.

Key Responsibilities:

  • Make Outbound calls to Customer - Provide Information On Shipping and Delivery Services.
  • Tracking and reporting delayed shipment on Courier Website.
  • Follow up with Courier team for Delivery
  • Maintain Customer Records and Manage Database
  • 150 200 outbound calls to be made daily
  • No Targets, No Sales, Laptop & Phone will be provided by the company.
  • 6 days Work from Office.

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