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Service Care Private Limited
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Customer Care Executive

Customer Care Executive

Service Care Private Limited

2 - 31 years

1 - 3 Lacs

sarjapura

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

service support communication resolve empathy crm schedule zones

Work Mode

On-site

Job Type

Full Time

Job Description

Company : Servicecare Ltd Contact : 8122214732 / gmail:saranyab@servicecare.in Experience: Minimum 2–4 years in Customer Service / Support Industry: Customer Service / BPO Job Summary: We are seeking an experienced Senior Customer Care Executive to deliver exceptional service to US-based customers. This night shift, work-from-office role requires strong communication skills, the ability to handle escalations, and a customer-first mindset. Manage inbound and outbound calls with US customers during night hours. Provide accurate information, resolve queries, and troubleshoot issues promptly. Handle escalations with professionalism and empathy. Document all customer interactions in CRM systems. Collaborate with internal teams to ensure smooth issue resolution and customer satisfaction. Mentor and guide junior customer care staff (if applicable). Adhere to company policies, procedures, and service level agreements. Excellent English communication skills with neutral or US accent proficiency. Strong problem-solving and conflict resolution skills. 2–4 years’ experience in customer service, preferably in a night shift role. Ability to work independently and manage time efficiently. Computer proficiency, including CRM tools and MS Office. Positive attitude, patience, and empathy when dealing with customers.Work Schedule *LOCATION*: Shift: Night shift (aligned to US time zones) Mode: Work from Office (Bangalore – Sarjapura Road)

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Customer Care Executive