Customer Care Executive

0 - 31 years

1 Lacs

Posted:3 weeks ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

🧾 Job Title: Customer Support Executive – Voice Process 🏒 Company: Q Conneqt πŸ“ Location: Begumpet & Pocharam, Hyderabad πŸ’° Take-Home Salary: β‚Ή14,000 per month πŸ•’ Experience: 0–2 years πŸ“˜ Education: 12th Pass / Any Graduate πŸ“… Employment Type: Full-Time πŸ“ž Process: Voice (Inbound/Outbound) Key Responsibilities :Handle inbound and outbound voice calls with customers. Resolve queries and provide accurate information related to services/products. Maintain records of customer interactions and follow up as needed. Ensure a high level of customer satisfaction and build rapport. Escalate unresolved issues to the appropriate departments. Requirements: Good communication skills in Telugu, Hindi, and basic English. Ability to listen actively and respond with clarity and empathy. Basic computer skills and familiarity with using a headset and CRM tools. Willingness to work in a call center environment. Freshers are welcome; training will be provided. Job Details: Work Location: Choice of Begumpet or Pocharam, Hyderabad Salary: β‚Ή14,000 take-home per month Incentives: Based on performance (if applicable) Shifts: Day shifts (Fixed or rotational, based on process) Working Days: 6 days/week

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