Customer Care Executive( Pharma)

Job Title: Customer Care Representative
Industry: Healthcare / Surgical Devices / Pharmaceuticals
Location: Khammam, Telangana
Job Type: Full-Time

About the Role:

We are seeking a dynamic and customer-focused Customer Care Representative to join our healthcare division. The ideal candidate will possess a background in pharmacy or life sciences, combined with excellent interpersonal and selling skills. This role requires active engagement with doctors, surgeons, hospital staff, and distributors to promote and support the use of our surgical products.

Key Responsibilities

• Communicate product details clearly to healthcare professionals and explain usage during various surgical procedures.
• Handle customer inquiries promptly and professionally through calls, visits, or digital channels.
• Provide post-sales support and handle any complaints or queries related to product performance or use.

Sales & Product Promotion:

• Identify customer needs, demonstrate product advantages, and offer appropriate solutions.
• Conduct effective product detailing and sales calls to meet and exceed assigned territory targets.
• Support product trials and live case demonstrations in operating theatres, if required.

Market Intelligence & Data Collection:

• Collect, record, and analyze field-level data, customer feedback, and competitor information.
• Share insights regularly with the sales team and management for decision-making.

Distribution & Territory Management:

• Coordinate with distributors to ensure product availability and timely delivery.
• Monitor stock levels, manage returns, and support efficient order processing.

Market Development:

• Assist in territory development and demand generation activities.
• Participate in hospital camps, CMEs (Continuing Medical Education), product workshops, and exhibitions as required.

Education:

• Graduate in Pharmacy, Life Sciences, Biotechnology, or related field (mandatory)
• Additional clinical or surgical training certifications will be an advantage.

Experience:

• 2–3 years of post-graduation experience in pharma sales, medical device sales, or healthcare customer support.
• Experience in the surgical, diagnostics, or hospital-based product industry is strongly preferred.

Mandatory Skills:

• Strong communication and interpersonal skills
• Self-motivated, target-driven attitude
• Solid selling and negotiation skills
• Ability to build and maintain strong customer relationships
• Time management and organizational abilities

Desired Skills:

• Basic internet, MS Excel, and email handling skills
• Comfortable working in Operating Theatre (OT) settings
• Exposure to hospital procurement processes
• Willingness to learn clinical details and technical applications of medical products

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 8302000415