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Jobs in Sector 27
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Pest Cure Incorporation
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Customer Care Executive

Customer Care Executive

Pest Cure Incorporation

2 - 31 years

2 Lacs

Sector 27 Gurgaon/Gurugram

Posted:3 months ago| Platform: Apna logo

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Skills Required

training coordination communication data support

Work Mode

On-site

Job Type

Full Time

Job Description

1. Attend and manage technician calls, ensuring timely follow-up for payment, pending jobs, and addressing cancellation requests. 2. Maintain a comprehensive record of customer complaints and queries in Google Sheets, resolving them promptly on a daily basis. 3. Actively participate in training sessions to stay updated on new job requirements and industry best practices. Coordination with on route technicians for their in-hand jobs & urgent same day jobs. 4. Skilfully prepare finalized job quotations using Google Sheets. 5. Regularly check and respond to emails and messages in WhatsApp groups, ensuring timely communication and addressing customer queries. 6. Data Entry & Backend support.

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Customer Care Executive