Customer Care Executive- Non Voice

You are seeking a motivated and customer-centric individual to join the team as a Customer and Onboarding Support representative at a fintech company. Your role will involve assisting customers with the onboarding process and providing ongoing support to ensure a seamless experience. - Assist customers with the onboarding process, including account setup, verification, and documentation submission. - Respond promptly and efficiently to customer inquiries via phone, email, and chat, providing accurate information and guidance. - Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary. - Educate customers on products, services, and features to optimize their usage and satisfaction. - Collaborate with internal teams to relay customer feedback and improve services. - Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance. - Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements. Qualifications: - Bachelor's degree in any field. - Fluent in Hindi. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and prioritize in a fast-paced environment. - Basic knowledge of financial products and services preferred. - Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply. Please note that compensatory time off is provided for working on weekends and holidays.,