Customer Care Executive- Non Voice

You are a motivated and customer-centric individual seeking to join a fintech company as a Customer and Onboarding Support representative. Your primary responsibility will be to assist customers with their onboarding process, ensuring a seamless and efficient experience. You will be expected to handle account setup, verification, and documentation submission while providing prompt and accurate assistance to customer inquiries through various communication channels. Your key responsibilities include troubleshooting and resolving customer issues, educating customers on products and services, and collaborating with internal teams to enhance service delivery. Staying informed about industry trends and regulations is essential to provide customers with informed assistance while upholding company policies and ensuring regulatory compliance. To qualify for this role, you must hold a Bachelor's degree in any field and be fluent in Hindi. Excellent communication skills, problem-solving abilities, and attention to detail are essential. The ability to multitask and prioritize in a fast-paced environment is crucial. While prior experience in customer service is preferred, freshers are also encouraged to apply. Basic knowledge of financial products and services is a plus but not mandatory. The company offers compensatory time off for working on weekends and holidays, ensuring a healthy work-life balance for its employees.,