Customer Care Executive

Job Title: Customer Care Executive

Location: Indore

Job Type: Full-Time

Salary: 12,000 to 15,000

Job Summary:
We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a customer-centric approach.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and build sustainable relationships.

Qualifications:

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• [Insert any specific educational requirements or certifications.]Job Search India | Indeed+6Job Search India | Indeed+6Job Search India | Indeed+6

Preferred Skills:

• Experience in BPO
• Multilingual abilities are a plus.

Working Conditions:

• Rotaional Shift , for Female- till 11:00 PM last ( no full night)

Benefits:
health insurance, paid time off, professional development opportunities,

How to Apply:
Interested candidates are encouraged to apply by sending their resume and a cover letter to [email protected] or by visiting our careers page at https://www.knowzamarketing.com

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person