Posted:3 days ago|
Platform:
On-site
Full Time
The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department. Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls. Outbound Calls: Executive will out call distributor as part for retention activities – Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business. Backend support – Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
Additional Responsibilities:
Verify the documents of the distributors uploaded as per the KYC policy.
Experience 2 or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage
Attributes, Skill Sets Good Communication skills, Language Proficiency English + Malayalam + any other south Indian language)
Job Types: Full-time, Permanent, Fresher
Pay: From ₹15,000.00 per month
Benefits:
Work Location: In person
IndusViva Health Sciences Pvt Ltd
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