0 - 31 years

2 - 3 Lacs

Posted:4 weeks ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

·        Handle inbound and outbound calls related to insurance products, services, and claims. ·        Provide accurate information about policy details, premium payments, coverage, and benefits. ·        Assist customers with policy renewals, cancellations, and endorsements. ·        Resolve customer queries and concerns efficiently while maintaining a positive experience. ·        Escalate unresolved or complex issues to the appropriate department/team. ·        Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system. ·        Educate customers about new insurance products and services that meet their needs. ·        Meet or exceed individual performance metrics (calls handled, resolution time, etc.). ·        Adhere to compliance guidelines, company policies, and industry standards.

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