1. Outbound calling and converting lead into sales. 2. Explaining the customers product features and benefits. 3. Ensuring all compliance and SLA during the calls. 4. Achieving daily, weekly, monthly, target.
1. Outbound calling and converting lead into sales. 2. Explaining the customers product features and benefits. 3. Ensuring all compliance and SLA during the calls. 4. Achieving daily, weekly, monthly, target.
· Handle inbound and outbound calls related to insurance products, services, and claims. · Provide accurate information about policy details, premium payments, coverage, and benefits. · Assist customers with policy renewals, cancellations, and endorsements. · Resolve customer queries and concerns efficiently while maintaining a positive experience. · Escalate unresolved or complex issues to the appropriate department/team. · Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system. · Educate customers about new insurance products and services that meet their needs. · Meet or exceed individual performance metrics (calls handled, resolution time, etc.). · Adhere to compliance guidelines, company policies, and industry standards.
· Handle inbound and outbound calls related to insurance products, services, and claims. · Provide accurate information about policy details, premium payments, coverage, and benefits. · Assist customers with policy renewals, cancellations, and endorsements. · Resolve customer queries and concerns efficiently while maintaining a positive experience. · Escalate unresolved or complex issues to the appropriate department/team. · Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system. · Educate customers about new insurance products and services that meet their needs. · Meet or exceed individual performance metrics (calls handled, resolution time, etc.). · Adhere to compliance guidelines, company policies, and industry standards.
· Handle inbound and outbound calls related to insurance products, services, and claims. · Provide accurate information about policy details, premium payments, coverage, and benefits. · Assist customers with policy renewals, cancellations, and endorsements. · Resolve customer queries and concerns efficiently while maintaining a positive experience. · Escalate unresolved or complex issues to the appropriate department/team. · Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system. · Educate customers about new insurance products and services that meet their needs. · Meet or exceed individual performance metrics (calls handled, resolution time, etc.). · Adhere to compliance guidelines, company policies, and industry standards.
1. Outbound calling and converting lead into sales. 2. Explaining the customers product features and benefits. 3. Ensuring all compliance and SLA during the calls. 4. Achieving daily, weekly, monthly, target.
Selling Insurance Policies over the phone Ability to achieve stretched Sales targets individually and through team Processing each lead in accordance with IL standards and provide the customer with a clear explanation of Product Provides leadership and manages to all operational standards Maintain Superior quality service by following organization standards Outbound calling and converting lead into sales. Mange a team of approximately 10 – 20 Executive Ensuring all compliance and SLA during the calls. Achieving daily, weekly, monthly, target