Customer Care Executive-Female

0 - 5 years

1 - 2 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

• Make outbound calls to existing and new leads to explain products, offers, or take orders

• Handle inbound calls and resolve customer queries

• Engage with customers on WhatsApp Business share product images, catalogues, offers, and order details

• Follow up with interested leads via calls and WhatsApp to convert into sales

• Maintain call logs and customer status updates in Excel or CRM

• Coordinate with the sales or dispatch team for timely order updates

• Build long-term relationships with customers for repeat business

• Maintain a polite and professional tone across all interactions

Preferred candidate profile

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