Customer Care Executive-Female

Job Description

The Redlands Ashlyn group of companies started its operations in the year 1989 and is the leading supplier of wide range of gold jewellery equipment and purity testing machines, weighing machines, gold melting furnaces etc. across India and abroad. Redlands Ashlyn strive to provide the best, in terms of product quality, customer experience and after sales services. Designation: Customer Care Executive Job Description:  Talk to prospective customers over phone and try to convert them into new business.  Explaining the benefits and advantages of Ashlyn Redlands products to potential buyers  Must understand what the customer requires and accordingly provide a relevant solution to them in a short span of time.  Promote the growth of the business by expanding the company’s customer network  Should be quite customer friendly and should be able to influence the customers  Schedule appointments so that the sales team gets in touch with the probable customers.  follow up with the customer on what they had discussed in the last phone call.  Keep a record of each and every personal detail of the customer in their system and should also maintain all the conversations made over a telephone for future references Qualification: Plus 2 or Graduate Computer knowledge is mandatory Fluency in Malayalam is mandatory. Communication skills in English, Hindi, would be an advantage, but not mandatory Experience: Freshers to 10 yrs Age: 20 yrs to 40 yrs Job Type: Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Life insurance Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have experience in Customer Relation Management ? Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer relationship : 2 years (Preferred) Language: Malayalam (Required) Hindi (Preferred) Work Location: In person