Customer Care Executive (English, Telugu & Hindi Mandatory)-Hyderabad

Customer Care Executive

Location : Gachibowli, Hyderabad

Website Link : https://chengavi.com/

Role Overview

We are seeking a young, dynamic, and tech-savvy Customer Care Executive who can represent the brand with warmth, clarity, and confidence across all customer touchpoints. The ideal candidate will be fluent in English, Hindi, and Telugu, and have a deep understanding of social media platforms and digital communication.

Key Responsibilities

• Handle customer queries across phone, WhatsApp, Instagram DM, email, and website chat with courtesy and clarity.
• Resolve complaints, track orders, and follow up proactively to ensure 100% customer satisfaction.
• Maintain CRM and customer service logs for feedback, patterns, and escalations.
• Support order processing and coordinate with the logistics team to ensure timely deliveries.
• Respond to Instagram and Facebook messages and comments in brand tone.
• Collaborate with marketing and product teams to share customer insights.
• Educate customers on product usage, ingredients, and Ayurvedic benefits with confidence and empathy.

Ideal Candidate Profile

• Female candidate, preferably aged 2028, with a pleasant and confident personality.
• Excellent spoken and written communication in English, Hindi, and Telugu.
• Strong interpersonal and problem-solving skills.
• Tech-savvy: Comfortable using WhatsApp Business, Google Sheets, Shopify, email tools, and social media.
• Prior experience in a customer-facing role (retail, D2C, wellness, or hospitality) is an advantage.
• Passionate about Ayurveda, beauty, and wellness.
• Energetic, proactive, and eager to learn and grow with the brand.

Required Skills & Qualifications:

• Bachelors degree in any discipline (preferred).
• 0-2 years of experience in customer service or call center roles.
• Fluency in English, Hindi, and Telugu (both spoken and written is a must).
• Strong interpersonal, listening, and problem-solving skills.
• Basic computer proficiency and experience using CRM or support software.
• Ability to multitask and work in a fast-paced environment.

Preferred Attributes:

• Positive attitude with a passion for customer service.
• Team player with adaptability and patience.