Customer Care Executive

0 years

1 - 2 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

An outbound customer care job involves making outgoing calls to customers on behalf of a company, usually for service follow-ups, appointment reminders, satisfaction surveys, product information, or sales promotions. The focus is on proactive communication, resolving concerns, building relationships, and sometimes cross-selling or upselling relevant products/services.

Key Responsibilities

  • Place outbound calls to customers for follow-ups, confirmations, or feedback collection.
  • Address inquiries, resolve complaints, and provide accurate information about company services.
  • Update customer records and document call interactions in the CRM system.
  • Uphold call quality standards and compliance with scripts/regulations.
  • Achieve daily/weekly call targets for productivity and service quality.
  • Upsell or cross-sell company products where applicable.
  • Work collaboratively with other teams to relay feedback and assist with escalated cases.

Requirements & Skills

  • Strong verbal communication and phone etiquette.
  • Basic computer and data entry skills (CRM, dialing systems).
  • Problem-solving and patience under pressure.
  • Ability to follow scripts and guidelines.
  • Prior customer service or call center experience preferred.
  • High school diploma or equivalent, usually required.

Job Types: Full-time, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

Speak with the employer
+91 9887380087

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