Posted:1 day ago|
Platform:
On-site
Full Time
Job Title: Customer Service Executive Location: Anand Experience: 0–4 Years Role Overview: As a Customer Service Executive, you will be responsible for addressing customer inquiries across WhatsApp, email, calls, and social media. Your role will focus on delivering timely, clear, and helpful responses that ensure customer satisfaction and loyalty. Key Responsibilities: · Respond promptly and professionally to customer queries via: o WhatsApp o Email o Phone calls o Social media messages · Assist customers with order-related queries, product information, shipping, returns, and other support. · Follow up on customer interactions and ensure issues are resolved effectively. · Maintain customer communication logs and update CRM systems. · Coordinate with internal teams (logistics, marketing, website) for smooth issue resolution. · Gather customer feedback and escalate trends or concerns to improve services. · Maintain a polite, positive, and empathetic attitude at all times. Requirements: · 0–4 years of experience in customer service, telesales, or a support role. · Excellent verbal and written communication skills in English (and Hindi). · Ability to handle multiple conversations professionally and patiently. · Proficient in using WhatsApp Business, email, Excel, and basic CRM tools. · Good listening skills and a customer-first mindset. · Willingness to learn about products and processes. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Schedule: Day shift Fixed shift Experience: Customer support: 2 years (Required) Language: Hindi (Preferred) English (Preferred) Location: Anand, Gujarat (Required) Work Location: In person
Patel Infrastructure Limited
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