Posted:4 days ago|
Platform:
On-site
Full Time
Key Responsibilities of a Customer Care Executive: Handling Customer Inquiries: Responding to customer questions, requests, and concerns through various communication channels like phone, email, and chat. Resolving Complaints: Addressing and resolving customer complaints effectively and efficiently, aiming for a positive outcome and customer satisfaction. Providing Product Information: Offering detailed information about products and services, helping customers understand features, benefits, and usage. Processing Orders and Returns: Assisting customers with order placement, modifications, and returns, ensuring accurate record-keeping. Building Customer Relationships: Fostering positive relationships with customers through effective communication and problem-solving. Escalating Issues: Identifying complex or unresolved issues and escalating them to the appropriate internal teams for further assistance. Maintaining Customer Records: Accurately updating and maintaining customer information and interaction records in relevant systems. Following Up with Customers: Ensuring customer satisfaction by following up on interactions and addressing any outstanding issues. Meeting Service Standards: Adhering to established service standards and guidelines to maintain a consistent and high-quality customer experience. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9063360407
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