Customer Care Executive (CCE)

✅ JD – Customer Care Executive (Voice Process)

Location: Hyderabad – KPHB
Employment Type: Full-time
Experience: 0–3 Years

About the Role

We are looking for dynamic Customer Care Executives to handle inbound and outbound calls, resolve customer queries, and deliver an excellent support experience.

Key Responsibilities:

• Handle inbound customer calls and provide accurate information
• Make outbound follow-up calls as required
• Resolve customer queries within TAT
• Maintain call logs and update CRM systems
• Escalate unresolved cases to the senior team
• Meet daily/weekly call quality and productivity targets
• Maintain professionalism during all customer interactions

Required Skills:

• Good communication skills in Hindi & English
• Ability to handle customer queries politely and patiently
• Basic computer knowledge
• Good listening and problem-solving skills
• Telecalling/BPO experience preferred (but not mandatory)

Qualifications:

• 10+2 / Any Graduation
• Fresher / Experienced candidates can apply

Salary Range:

₹12,000 – ₹18,000 per month (Based on experience & process)

✅ JD – Customer Support Associate (Non-Voice / Email/Chat)

Location: Hyderabad – KPHB
Employment Type: Full-time
Experience: 0–2 Years

Job Responsibilities:

• Respond to customer queries via email or chat
• Provide clear, accurate, and timely responses
• Maintain service level agreements (SLAs)
• Understand customer issues and provide proper resolution
• Coordinate with internal teams to resolve escalations
• Maintain records, logs, and daily reports

Required Skills:

• Strong written communication in English
• Good typing speed (30–35 WPM)
• Ability to multitask and manage time efficiently
• Problem-solving ability
• Basic technical/computer knowledge

Qualifications:

• Intermediate / Any Graduate
• Freshers welcome

Salary Range:

₹14,000 – ₹20,000 per month

✅ JD – Customer Service Representative (Tele-Sales / Outbound)

Location: KPHB, Hyderabad
Experience: 0–4 Years

Responsibilities:

• Make outbound calls to prospective customers
• Explain product/service details clearly
• Convert leads into sales or appointments
• Maintain daily call records and follow-ups
• Achieve weekly/monthly sales targets
• Build and maintain customer relationships

Required Skills:

• Strong persuasion and communication skills
• Fluency in Hindi & English
• Ability to handle rejections positively
• Target-driven and self-motivated
• Prior telesales/BPO experience is an advantage

Eligibility:

• 10+2 / Any Graduate
• Freshers & experienced both can apply

Compensation:

₹13,000 – ₹22,000 + incentives (performance-based)

Apply Now:

Send your resume to priyanka@staffrex.in

WhatsApp: 8897472357

(Use subject: CCE – Hyderabad)

Job Type: Full-time

Pay: ₹14,000.00 - ₹24,226.08 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• KPHB Colony, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)

Location:

• KPHB Colony, Hyderabad, Telangana (Required)

Work Location: In person