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Customer Care Executive

Customer Care Executive

Careallianz

5 - 10 years

2 - 3 Lacs

gurugram

Posted:1 month ago| Platform:

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Skills Required

customer care executive quality standards asset management customer complaints management service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage incoming calls, chats, and emails according to established targets
- Maintain average handling time (AHT) of calls in line with process objectives and specifications
- Address product or service issues by understanding the customers concerns to ensure satisfaction
- Ensure all interactions adhere to quality standards
- Follow up on customer complaints and inquiries to ensure resolution within the stipulated timeframe
- Achieve required login hours while consistently delivering quality service to all customers
Allianz Group is one of the most trusted insurance and asset management companies in the world

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