Customer Care Executive

Location: Trivandrum, Karamana

Job Type: Full-time
Company: Care and Cure Home Healthcare Services

Job Summary:

We are looking for a Customer Relation cum Telecaller to handle customer inquiries, provide service information, and assist in coordinating home healthcare services. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to build strong client relationships.

Key Responsibilities:

✅ Handle inbound and outbound calls professionally and efficiently.
✅ Provide accurate information about our healthcare services.✅ Understand customer needs and suggest suitable services.✅ Maintain a database of customer interactions and follow-ups.✅ Coordinate with the healthcare team for service scheduling.✅ Address customer queries, concerns, and feedback effectively.✅ Follow up with potential clients and ensure a high conversion rate.✅ Maintain a polite and professional approach in all interactions.

Requirements:

Qualification: Any degree or diploma in a relevant field.
Experience: 0-2 years of experience in telecalling/customer service (Healthcare experience preferred).
Skills Required:

• Excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Customer-oriented mindset with problem-solving ability.
• Basic knowledge of computer applications (MS Office, CRM tools).
• Ability to multitask and work in a team environment.

Benefits:

Attractive Salary + Incentives
Career Growth Opportunities
Work in a Reputed Healthcare Industry
Supportive Work Environment

Apply Now!

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Hospital: 1 year (Preferred)

Language:

• Malayalam (Preferred)
• English (Preferred)

Work Location: In person