Remote
Full Time
The candidate would be responsible for handling Voice Technical queries (home broadband and landline) end to end for the UK Consumer customers.
They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation.
Respond and trouble shoot all customer interactions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner.
Make a positive impression with the customer through every interaction, contributing to positive FCR and NPS in line with team and individual goals.
Take ownership and follow up on issues to always achieve first call resolution and SLA targets
Identify and communicate areas for improved efficiencies for customer service.
Understand Vodafones vision and goals; demonstrate alignment to these in attaining the teams goals and in relationships with other people.
Education Graduate. Preference will be given to technical and computer studies.
Responds constructively to change.
Able to adhere to Vodafone processes and contributes to process improvements
Use knowledge of products, technology, processes and systems to solve problems that impact our customers.
Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues.
Should have at least completed Graduation.
High levels of computer literacy
Excellent verbal communication skills.
Based out of Pune specifically due to training and OJT
Job Time:
24x7 (Rotational Shift).
5 Days working (rotational week-off)
VOIS
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
0.5 - 3.0 Lacs P.A.
1.5 - 3.5 Lacs P.A.
bengaluru
4.0 - 4.75 Lacs P.A.
Experience: Not specified
1.44 - 1.8 Lacs P.A.
Experience: Not specified
1.68 - 1.98 Lacs P.A.
Experience: Not specified
2.4 - 4.8 Lacs P.A.
Experience: Not specified
4e-05 - 5e-05 Lacs P.A.
thiruvananthapuram
Experience: Not specified
1.2 - 1.8 Lacs P.A.
1.2 - 1.56 Lacs P.A.
pathanāmthitta
1.56 - 2.4 Lacs P.A.
