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Indel Money
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Customer Care Executive/ Call center Executive

Customer Care Executive/ Call center Executive

1 - 3 years

|

1 - 2 Lacs

kochi ernakulam

Posted:16 hours ago| Platform:

Apply

Skills Required

telugu english customer support malaylam hindi bpo call center customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
Provide accurate information about products/services to customers through effective communication skills.
Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
Collaborate with internal teams to resolve complex customer complaints.

Desired Candidate Profile

1-3 years of experience in BPO/Call Centre environment handling international voice process or similar roles.
Excellent English , Malayalam, Telugu language proficiency (written & spoken) is Mandatory
Strong understanding of Indian culture and ability to adapt quickly to new processes/systems.

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Financial Services

Ernakulam Kerala

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