Customer Care Executive

Job Description

Role & responsibilities Customer Assistance: Respond to customer inquiries and provide support via email, chat, and phone. Assist customers with questions related to orders, products, and services. Order Management: Help customers with order placement, tracking, returns, and exchanges. Ensure orders are processed accurately and resolve any issues that arise. Product Knowledge: Learn about our product offerings, promotions, and company policies to provide accurate information and helpful recommendations to customers. Issue Resolution: Address customer complaints and issues in a timely and professional manner. Escalate more complex issues to senior team members when necessary. Feedback Collection: Gather customer feedback and relay it to the appropriate departments to help improve our services and customer experience. System Utilization: Use CRM and eCommerce tools to track customer interactions, update records, and ensure accurate data entry. Team Collaboration: Work closely with team members and other departments to ensure a cohesive approach to customer service and problem resolution. Training and Development: Participate in training sessions to enhance your skills and knowledge of our products and services. Preferred candidate profile Education: Recent graduate with a high school diploma or a degree in Business, Marketing, Communication, or a related field is preferred. Skills: Strong communication skills, both verbal and written. Ability to handle multiple tasks and prioritize effectively. Basic problem-solving skills and attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Willingness to learn and adapt in a fast-paced environment. Perks and benefits Training and career development opportunities Employee discounts and perks Competitive entry-level salary