Role: Customer Relationship Manager – Voice Agent Location: Indore (scheme 78) Experience: Fresher can also apply Process Type: Voice Age Limit: Up to 30 Years Salary Range: 15k-20k/M Bonus- 27% of salary Working days- 5 days a week Key Responsibilities Resolve customer queries over calls with professionalism and empathy Document interactions and follow-ups accurately in internal systems Provide product information using prepared scripts Manage escalations and ensure a high-quality customer experience Meet call quality, resolution, and service benchmarks What You’ll Need Graduate in any discipline (full-time or part-time) 0–3 years of experience in BPO or customer service roles Excellent verbal communication and listening skills Ability to stay calm under pressure and handle irate customers Familiarity with basic computer tools and CRM systems Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Commuter assistance Health insurance Internet reimbursement Paid time off Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Performance bonus Work Location: In person

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