Customer Care Executive

3 years

6 - 12 Lacs

Posted:5 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Join Aeon Shipping (Pvt) Ltd – Your Career in Global Logistics Starts Here!

Position: Customer Care Executive
Industry: Shipping & Logistics

Aeon Shipping (Pvt) Ltd, a trusted name in freight forwarding and logistics solutions, is seeking a Customer Care Executive who is passionate about delivering exceptional customer service and ensuring smooth coordination of logistics operations.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries related to shipping, freight, and logistics services.
  • Provide accurate information on shipment status, delivery schedules, and service updates.
  • Coordinate with internal departments — Operations, Sales, and Documentation — to ensure prompt responses to clients.
  • Maintain strong relationships with existing and potential customers through professional communication.
  • Record and follow up on customer requests, complaints, and feedback until resolution.
  • Support clients with quotation requests, shipment tracking, and documentation requirements.
  • Ensure timely follow-up on leads and maintain updated customer databases.
  • Promote Aeon Shipping’s services and contribute to customer retention and satisfaction.

Qualifications & Skills:

  • Diploma or Degree in Business Administration, Marketing, Logistics, or related field.
  • 1–3 years’ experience in customer service, preferably in the shipping or logistics industry.
  • Excellent communication and interpersonal skills (verbal & written).
  • Strong problem-solving attitude and customer-oriented mindset.
  • Proficiency in MS Office (Excel, Word, Outlook) and email correspondence.
  • Ability to multitask and handle pressure in a fast-paced environment.

Job Types: Full-time, Permanent

Projected Total Compensation: ₹50,000.00 - ₹100,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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