Customer Care

Our customers are at the heart of everything we do — and we’re looking for someone who loves building meaningful connections and can represent our brand with warmth and confidence.

Who You Are:

• A true people person — you enjoy meeting new people, listening, and understanding what they need.
• Warm, patient, and can handle even difficult clients with grace and a smile.
• Passionate about fashion — you may not be a designer, but you appreciate good fabrics, colors, and styling.
• Solution-oriented — you think on your feet and enjoy solving problems.
• Organised, proactive, and comfortable using WhatsApp, Instagram, email, and basic Excel/Google Sheets.

What You’ll Do:

• Be the main point of contact for our clients — helping them choose the right outfit, answering queries, and resolving issues.
• Build and maintain long-term relationships with key customers.
• Work closely with the design and production teams to track orders, update timelines, and ensure smooth deliveries.
• Handle client escalations calmly and professionally, ensuring every customer feels heard and valued.
• Provide styling suggestions and guide customers on what works best for them (training will be provided if needed).
• Gather feedback and insights to help us improve our products and services.

What You’ll Need:

• Excellent communication skills (English & [Your Regional Language])
• Basic fashion sense and a genuine interest in our products
• A positive attitude and problem-solving mindset
• Prior experience in client-facing roles is a plus, but not mandatory

Why Work With Us?

• You'll be part of a warm, driven, and growing team.
• You’ll get to engage with customers who love and trust our brand.
• We value initiative, ideas, and people who genuinely care about what they do.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• Hindi (Required)
• English (Required)

Work Location: In person