Our customers are at the heart of everything we do — and we’re looking for someone who loves building meaningful connections and can represent our brand with warmth and confidence. Who You Are: A true people person — you enjoy meeting new people, listening, and understanding what they need. Warm, patient, and can handle even difficult clients with grace and a smile. Passionate about fashion — you may not be a designer, but you appreciate good fabrics, colors, and styling. Solution-oriented — you think on your feet and enjoy solving problems. Organised, proactive, and comfortable using WhatsApp, Instagram, email, and basic Excel/Google Sheets. What You’ll Do: Be the main point of contact for our clients — helping them choose the right outfit, answering queries, and resolving issues. Build and maintain long-term relationships with key customers. Work closely with the design and production teams to track orders, update timelines, and ensure smooth deliveries. Handle client escalations calmly and professionally, ensuring every customer feels heard and valued. Provide styling suggestions and guide customers on what works best for them (training will be provided if needed). Gather feedback and insights to help us improve our products and services. What You’ll Need: Excellent communication skills (English & [Your Regional Language]) Basic fashion sense and a genuine interest in our products A positive attitude and problem-solving mindset Prior experience in client-facing roles is a plus, but not mandatory Why Work With Us? You'll be part of a warm, driven, and growing team. You’ll get to engage with customers who love and trust our brand. We value initiative, ideas, and people who genuinely care about what they do. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Schedule: Fixed shift Supplemental Pay: Performance bonus Language: Hindi (Required) English (Required) Work Location: In person

You will be responsible for managing and optimizing the website of Ekanta, including product uploads, content updates, and UI/UX improvements. Additionally, you will handle listings on various platforms such as Etsy and Nykaa, monitor inventory levels, and ensure that products are live for sale. Your role will also involve optimizing product descriptions, images, and SEO to enhance visibility, analyzing website performance, and suggesting improvements. You will collaborate with the design team for banners, campaigns, and promotional content. The ideal candidate should have 1-3 years of experience with e-commerce platforms like Shopify, WooCommerce, or Magento. You should be familiar with marketplace management, possess a basic understanding of SEO and digital marketing, and be comfortable working with analytics tools such as Google Analytics. Strong attention to detail, organizational skills, the ability to work independently, and handle multiple tasks are essential for this role. Knowledge of photo editing basics using tools like Canva or Photoshop would be a bonus. In return, Ekanta offers a competitive salary package, direct collaboration with the founder, growth opportunities in a fast-scaling brand, and creative freedom to implement your ideas. The preferred experience for this position is 2-3 years in e-commerce or digital marketing. If you are ready to drive Ekanta's digital growth and meet the requirements mentioned above, please send your resume and portfolio to ruby@ekantastudio.com. Join us in this exciting opportunity to contribute to Ekanta's success in the e-commerce industry. (Note: This is a fictional job description created by Assistant for demonstration purposes only),