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Customer Care

Customer Care

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Earlyjobs

0 - 31 years

1 - 2 Lacs

muneshwara nagar bengaluru/bangalore

Posted:2 days ago| Platform: Apna logo

Apply

Skills Required

chat support resolve documentation crm tracking collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Interaction: Handle customer inquiries via phone, email, or chat, providing accurate information and support in a timely and professional manner. Issue Resolution: Resolve customer complaints effectively, escalate complex issues when necessary, and ensure high customer satisfaction. Product Knowledge: Maintain a strong understanding of company products/services to assist customers confidently and accurately. Documentation: Log all interactions, feedback, and resolutions in CRM tools for tracking and quality assurance purposes. Team Collaboration & Targets: Work closely with internal teams and meet performance KPIs such as response time, resolution rate, and customer satisfaction scores.

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