Customer Care BPO in Bangalore, Pune and Noida for TOP MNCs

Role:

Key Responsibilities:

• Handle inbound and outbound calls professionally

• Assist customers with queries, complaints, product support, or service issues

• Provide information about products/services or resolve billing and technical issues

• Document call information accurately in CRM systems

• Meet performance metrics like AHT, CSAT, FCR, etc.

• Handle email/chat support (for non-voice roles)

• Escalate unresolved queries as needed to the appropriate department

Requirements:

• Excellent communication skills in English and/or regional languages

• Basic computer knowledge and typing speed (3035 WPM)

• Willingness to work in rotational or night shifts

• Prior BPO or customer service experience is a plus

• Good interpersonal and problem-solving skills

• Immediate joiners preferred

Perks & Benefits:

• 5-day work week (varies by client)

• Performance-based incentives

• Cab facilities (for night shifts)

• Growth opportunities across verticals

• On-the-job training provided

Walk-In / Apply Now:

White Horse Manpower Consultancy Pvt. Ltd.