Customer Care Associate

Key Responsibilities:

• Greet customers in a friendly and professional manner.
• Assist customers with product selection, locating items, and providing recommendations.
• Resolve customer issues and complaints with empathy and efficiency.
• Operate point-of-sale (POS) systems to process sales, returns, and exchanges accurately.
• Restock shelves, organize displays, and ensure products are presented neatly.
• Maintain store cleanliness and safety standards.
• Stay informed about promotions, policies, and product knowledge.
• Collaborate with team members to meet store goals and KPIs.
• Adhere to all company procedures, including cash handling and inventory control.

Qualifications:

• High school diploma or equivalent preferred.
• Previous retail or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Ability to handle transactions accurately and responsibly.
• Basic math and computer skills.
• Positive attitude and a passion for helping others.
• Flexibility to work evenings, weekends, and holidays as needed.

Job Type: Full-time

Pay: ₹11,000.00 - ₹12,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person