Customer Care Associate

About the Role:
We are hiring enthusiastic and customer-focused Customer Care Associates for a UK shift (monthly rotational) in a product-based company. This role offers a great opportunity to build your career, gain international process exposure, and grow internally through job postings within the organization.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats for UK-based customers
• Resolve product or service-related queries in a professional and timely manner
• Maintain accurate records of customer interactions in the CRM system
• Ensure excellent customer satisfaction by providing empathetic and effective support
• Meet performance metrics such as response time, resolution rate, and quality standards

Requirements:

• Excellent communication skills in English (spoken and written)
• Ability to work in UK shifts with monthly rotational schedule
• Prior customer support/BPO experience is an advantage (freshers welcome)
• Strong problem-solving and interpersonal skills
• Basic knowledge of customer service tools and CRM systems preferred

Benefits:

• Opportunity to work with a product-based company
• Internal Job Posting (IJP) program for career growth
• Positive work environment with learning opportunities

Shift: UK shift (Monthly rotational)

Language: English (Required)

Job Types: Full-time, Permanent, Fresher

Pay: ₹260,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 8264039946