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Ivalua
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Customer Application Engineer

Customer Application Engineer

Ivalua

4 - 9 years

13 - 15 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

procurement supply chain computer science career development customer satisfaction customer support troubleshooting operations technical support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
Responsible for your customers satisfaction by providing attention and technical expertise
Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Maintenance:

Follow-up, qualification, and prioritization of customer requests
Expertise needed in troubleshooting code and SQL issues
Staying up to date with trends with new syntax, query optimization, and
Prior knowledge of C# .NET SQL frameworks to best support existing and future Ivalua customers
Ability to communicate well with customers and team members

Change requests:

Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
Parameterization of the solution and reduction of specific code

Upgrade solution:

Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
Customer acceptance and production
Customer support and follow-up of associated anomalies

Expertise in solution and Customer Satisfaction:

Training in new and advanced products. Support for partners and customers
Feedback to RD of customer needs and projects
Punctual participation in customer specification and configuration workshops.

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