Customer and Technical Support Representative

As a Customer and Technical Support Representative at our company, you will play a crucial role in providing excellent service to our customers. Your dedication and attention to detail will ensure customer satisfaction through effective communication and problem-solving skills. **Key Responsibilities:** - Respond promptly to customer inquiries via phone, email, and chat. - Diagnose and troubleshoot technical issues, providing step-by-step guidance. - Escalate complex issues to the appropriate teams when necessary. - Maintain a high level of professionalism and customer service at all times. - Document customer interactions, issues, and resolutions accurately. - Assist customers with product setup, usage, and best practices. - Identify opportunities for process improvements and report customer feedback. - Follow up with customers to ensure resolution and satisfaction. **Required Qualifications:** - High school diploma or equivalent; a degree in a related field is a plus. - Proven experience in customer support, technical support, or a related role. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication abilities. - Ability to multitask and handle high-pressure situations. - Familiarity with CRM systems and support tools. - Basic knowledge of relevant software, hardware, and networking concepts. As part of our team, you will work in a full-time position with day shifts. Your technical expertise and customer service skills will be valued in our dynamic environment. If you are passionate about providing top-notch support to customers and have the necessary qualifications, we encourage you to apply for this position by sending your resume to hr@sprouto.net. As a Customer and Technical Support Representative at our company, you will play a crucial role in providing excellent service to our customers. Your dedication and attention to detail will ensure customer satisfaction through effective communication and problem-solving skills. **Key Responsibilities:** - Respond promptly to customer inquiries via phone, email, and chat. - Diagnose and troubleshoot technical issues, providing step-by-step guidance. - Escalate complex issues to the appropriate teams when necessary. - Maintain a high level of professionalism and customer service at all times. - Document customer interactions, issues, and resolutions accurately. - Assist customers with product setup, usage, and best practices. - Identify opportunities for process improvements and report customer feedback. - Follow up with customers to ensure resolution and satisfaction. **Required Qualifications:** - High school diploma or equivalent; a degree in a related field is a plus. - Proven experience in customer support, technical support, or a related role. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication abilities. - Ability to multitask and handle high-pressure situations. - Familiarity with CRM systems and support tools. - Basic knowledge of relevant software, hardware, and networking concepts. As part of our team, you will work in a full-time position with day shifts. Your technical expertise and customer service skills will be valued in our dynamic environment. If you are passionate about providing top-notch support to customers and have the necessary qualifications, we encourage you to apply for this position by sending your resume to hr@sprouto.net.