Customer and Community Marketing Lead

As a Customer and Community Marketing Lead with our Emerging Beauty Skincare Company, you will play a crucial role in curating a seamless and impactful experience for our global community. Your primary focus will be ensuring that each customer feels valued, heard, and deeply connected to our brand. Your innovative thinking and creative strategies will be instrumental in shaping a new era of community and customer engagement. By exploring cutting-edge approaches to engage our vibrant global community, you will not only enhance customer satisfaction but also cultivate long-term loyalty among our worldwide clientele. Your responsibilities will include designing and refining customer journeys to elevate satisfaction and loyalty, collaborating with technical and product teams to address issues impacting customer experience, analyzing operational processes to optimize efficiency, utilizing customer feedback and analytics to drive data-driven decisions, establishing protocols for efficient escalation management, fostering cross-functional collaboration among marketing, product, and operations teams, implementing innovative tools such as CRM platforms and chatbots to enhance service quality, and providing leadership and mentorship to the customer experience team to ensure exceptional service delivery. To excel in this role, you should possess a bachelor's degree in Business, Marketing, or a related field (a Master's degree is a plus) along with 6-8 years of proven experience in customer experience management or related fields. Strong interpersonal and communication skills are essential, as well as a genuine passion for skincare, beauty, and wellness. Additionally, you should demonstrate a track record of devising and executing creative campaigns aimed at community building, improving customer relations, and fostering brand loyalty, coupled with strong leadership and management abilities.,