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Customer Advisor

Customer Advisor

Your Pitchh

0 - 3 years

3 - 6 Lacs

bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

international voice process bpo problem solving customer service voice process us process customer support bpo voice excellent communication in english international process international bpo international calling uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Process (Banking Domain) :

Interested Candidates can Contact To - 9353429894

Salary -

3.5 LPA

Upto 6 LPA

- Immediate Joiners only!!!

Requirements:

- Excellent Communication Skills in English.

- Freshers or Candidates with minimum of 1 year of any experience.

- Immediate Joiners only.

Job Summery:

International Voice Process team at Concentrix.

excellent communication skills

Key Responsibilities:

Handle
inbound and outbound calls from international customers
related to
banking products and services.
Provide accurate information and resolve queries related to
accounts, transactions, credit/debit cards, online banking, and general banking service
Troubleshoot problems, raise service requests, and escalate unresolved issues to appropriate teams when required.
Ensure all customer interactions are documented correctly and adhere to
HSBCs compliance, regulatory, and data security guidelines.
Meet and exceed performance targets including call quality, customer satisfaction scores, first call resolution, and productivity.

-Work Location : Manyata Tech Park, Bangalore

- Shifts : US Shift (5 days work & 2 days fixed week off)

- Salary : Fresher - 3.5 lpa and Experienced - upto 6 lpa

- Immediate Joiners only!!!

Interested Candidates can Contact To - 9353429894

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