Customer Account Manager Cold Roll

Role

Customer Account Manager Cold Roll

Location

Pune

Purpose - Why does this role exist ?

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Key Result Areas (Key Performance Indicators)

• Exercising Credit control and collection of money as per company policy
• Distributor engagement through MoU, shopee management
• Higher level distributor engagement through Identifying prospecting and executing JSW Explore
• End Customer relationship management through distributor
• Market development / Product approvals through specification activites
• Driving distributor towards complete exclusivity for JSW products to ensure higher wallet share and engagement
• Complaint handling Retail Sales for Flat Products cold roll in assign Metro/A class/B class cities/ territories
• Sales & collection planning & management
• and resolution in coordination with AE and RCFT team
• Customer Satisfaction and management
• Competition Tracking

Critical Tasks

KRAs and Key Activities

• Retail Sales for Flat Products

- Drive sales of flat product sales to Retail customers in assigned Metro/A class/B class cities/ territories. Make monthly sales plan, execute strategies to achieve sales. Drive to achieve sales/NSR/Collections targets

• Customer & End Customer Relationship Management

- Manage relationship with the customers and end customers across all levels . Drive Customer Relationship , product approvals and favorable credit and supply norms. Facilitate meetings of Sales Leadership team with management team/promoter (of distributor organization) for high level relationship building.

• Sales & operations planning & management

- Achieve sales operations objectives on all parameters including order book, order servicing, supply chain, credit ageing, stock ageing, share of business, market share.

• Credit Control

- Ensure strong credit controls and monitoring of accounts receivable and adherence to the credit policies of the company. Regular reconciliation of accounts.

• MoU & Shopee Management

- Drive MoU planning & monitoring for the customer. Manage Shopee contract, refurbishment and Improvement.

• Inventory management and OTIF

- Manage inventory levels of customer stocks at plants / yards. Manage stock within age norms with related departments like CSD, PPC, Finance and SCM.

• Complaint management and resolution

- Work closely with all concerned departments for timely resolution of complaints. Ensure no open complaints beyond the timelines defined as per company policy.

• Customer Satisfaction and management

- Ensure highest levels of customer satisfaction. Drive activities to ensure high CSI scores as per CSI survery and action plan. Work closely with plant teams to ensure customer delight

• Competition tracking

- Continuous competition assessment to understand, pricing & marketing strategies.

Decision making authority (Decisions expected)

• Annual / Monthly Sales planning for the assigned set of customers
• Production Orders & Stock levels at all yards and plants
• Prioritization & Allocation of finished goods
• Complaint management

Educational Background and Work Experience

• MBA from a premier institute, graduate in Engineering
• Minimum 5-8 years’ experience in front end sales role, with distributors/channel/retailers in B2B industries

Competencies

Functional knowledge of Sales, Interpersonal effectiveness, Ownership & Drive for results, , Negotiation, Creative & Innovation, Techno-commercial Acumen, Presentation & communication Skills, Sales Planning,

Key Success Factors – Challenges

- Product & market knowledge

- Competition mapping & tracking

- Analytical thinking

- Negotiation Skills & conflict resolution