Customer Account Management Executive

Company Description

SLnko is a leading platform offering comprehensive Engineering, Vendor Management, and Project Management Services. Our solutions are available from the early planning phase through construction, installation, and commissioning. As a “Partner to Project,” SLnko stays with clients through all stages, ensuring optimized design, execution, durability, and operations for higher value for money. We believe in creating partnerships that add incredible value to every project through a holistic and systemic approach.

Role Description

This is a full-time on-site role for a Customer Account Management Executive located in Noida. The Customer Account Management Executive will be responsible for maintaining and nurturing relationships with clients, ensuring their satisfaction with SLnko's services. Daily tasks include responding to client inquiries, managing project timelines, coordinating with internal teams, and providing updates to clients. The role also involves identifying opportunities for upselling and cross-selling services, addressing and resolving any client issues or concerns, and ensuring timely delivery of projects.

Qualifications

• Strong communication and interpersonal skills for managing client relationships
• Excellent organizational skills and attention to detail
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency in Microsoft Office Suite and CRM software
• Ability to work independently and collaboratively in a fast-paced environment
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in the energy or engineering sector is a plus