CST Operations - Associate - Paytm Travel CST (Bus)

As an Associate for Customer Experience within our CST Business, you will play a crucial role in ensuring a seamless and positive experience for our customers who book through our platform. Your responsibilities will include providing exceptional customer service across various channels such as phone, email, chat, and social media. You will also be responsible for handling escalated customer issues, addressing complex inquiries, and identifying trends in customer complaints and feedback. In this role, you will need to demonstrate proficiency in using CRM software and other customer service tools. It will be essential for you to proactively identify opportunities for improving the overall customer experience. Additionally, you will be expected to implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaboration with other departments, including product, engineering, growth, and finance, will be a key aspect of your role to resolve customer issues and contribute to platform improvements. Staying updated on industry trends and best practices in customer service will also be necessary to excel in this position. The qualifications we are looking for in an ideal candidate include a Bachelor's degree in a related field, excellent analytical and problem-solving skills, strong communication and interpersonal abilities, and the capacity to work in a fast-paced environment while managing multiple priorities. A strong customer focus and a genuine passion for delivering exceptional customer service are highly valued in this role. Preferred qualifications for this position include knowledge of Microsoft Office tools such as Excel and PowerPoint, as well as familiarity with Google tools. If you are someone who is motivated, customer-centric, and eager to contribute to enhancing the overall customer experience, we encourage you to apply and be a part of our dedicated team.,