CSR (Customer Service Representative)

You will be responsible for managing large volumes of incoming phone calls and generating sales leads. Your main focus will be to identify and assess customer needs in order to provide satisfactory solutions. Building sustainable relationships and trust with customer accounts through open and interactive communication is essential in this role. You will be expected to provide accurate, valid, and complete information using the appropriate methods and tools. Meeting personal and team sales targets, as well as call handling quotas, is a key part of the job. Handling customer complaints effectively, offering suitable solutions and alternatives within the specified time limits, and following up to ensure resolution are also important aspects of the role. In addition, you will be required to maintain records of customer interactions, process customer accounts, and file necessary documents. Adhering to communication procedures, guidelines, and company policies is crucial. Going the extra mile to engage customers and provide exceptional service is highly encouraged. This is a full-time, permanent position suitable for fresher candidates. The benefits include Provident Fund, performance bonuses, yearly bonuses, and day shift or morning shift schedules. Proficiency in English and Hindi is preferred. The work location is in person.,