CSR (Customer Service Representative)

Customer Service Representative (CSR) – Roles & Responsibilities :
Core Responsibilities:

• Customer Interaction:
• Handle inbound and outbound calls, chats or social media queries.
• Provide accurate, valid, and complete information to customers.
• Issue Resolution:
• Identify and assess customer needs and resolve complaints promptly.
• Escalate complex issues to the appropriate department if necessary.
• Product/Service Knowledge:
• Stay updated on product features, services, pricing, and company policies.
• Clearly explain offerings and troubleshoot basic problems.
• Order & Booking Management:
• Assist customers in Bookings Services.
• Coordinate with internal teams to ensure timely service.
• Record Keeping:
• Maintain detailed logs of customer interactions, comments, and complaints.
• Update CRM systems with accurate customer data.
• Customer Relationship:
• Build trust and maintain positive relationships with customers.
• Follow up with customers to ensure their issues are resolved and they are satisfied.

Additional Responsibilities:

• Collect and report customer feedback to improve service.
• Work closely with the marketing/sales team for lead follow-ups.
• Meet personal/team performance goals and KPIs.
• Support during promotions, campaigns, or product launches.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Day shift
• Fixed shift
• UK shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus

Experience:

• Sales & Customer Support: 2 years (Required)

Language:

• English (Required)
• Hindi , Telugu , Tamil (Required)

Work Location: In person