Booking Coordinator

(Sales) Booking Coordinator – Roles & Responsibilities

* Primary Role

Act as the first point of contact for customers, managing inquiries, converting leads into confirmed bookings, and ensuring a seamless client experience.

* Key Responsibilities

• Lead Management & Follow-ups
• Handle inbound & outbound customer inquiries (calls, WhatsApp, social media, walk-ins).
• Respond promptly with accurate details of packages, pricing, and services.
• Maintain CRM records of leads and their status.
• Sales Conversion
• Understand client needs and suggest suitable rooms/packages.
• Persuade potential clients with offers, add-ons, and upselling options.
• Consistently meet and exceed monthly booking targets.
• Customer Engagement & Relations
• Build trust through professional and friendly communication.
• Provide venue tours (physical/virtual) to increase conversion chances.
• Maintain strong relationships with repeat customers and referrals.
• Coordination with Teams
• Work closely with the operations team to ensure smooth execution of booked events.
• Share customer requirements (decorations, cakes, add-ons, timings) clearly.
• Reporting & Analysis
• Track daily leads, conversions, and cancellations.
• Prepare weekly booking reports for management.
• Suggest improvements in sales strategies and customer approach.
• Professionalism & Discipline
• Maintain punctuality and consistency in follow-ups.
• Uphold company values while representing the brand.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer
+91 9483859995