CSM ( PACO )

About this opportunity:

We have an exciting role open for a Technical Authority Expert at Ericsson, where youll form a key part of our Managed Services deliveries in line with the Ericsson Operations Engine. In this role, you will lead technological advancements, providing expertise and support throughout the full cycle of Create, Sustain and Evolve within your respective domain.

What you will do:

- Develop, maintain, and improve solutions based on automation use case candidates.

- Investigate potential problems in the automation components and improve recovery processes.

- Offer specialist expertise to support teams and encourage the development of technical knowledge on new and emerging trends.

- Coordinate and drive the automation process, promoting continuous growth and improvement.

- Analyze business requirements and impact, translating requirements into practical solutions.

- Manage high-end customer escalations, offering effective solutions and carrying out an impact analysis.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

- Overall understanding of Automation.

- Network Level Competence.

- Cross-Domain Solutions.

- Capacity Management.

- Managing Business Innovation and Simplification.

- Lifecycle Management.

- Network Configuration And Change Management.

- MS TOP.

- Customer Experience Improvement.

- Business Requirements.

- Network Diagnostics.

- Work Level Agreement (WLA) and Service Level Agreement (SLA).

- System Configuration.

- System Administration.

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.