CRM Manager (Male Candidate Preferable )

Job Description

JOB DESCRIPTION: Roles & Responsibilities: Responsible for the post-sales front-end as well as back-end activities from the office, starting from booking till possession. Responsible for obtaining approvals from HOD and management on new bookings after getting the first-level verification from the project team. Monitoring and auditing of new booking compliances, and process monitoring like welcome calls, mail, and couriers' timely delivery. Monitoring of requests sent to the backend team and making sure it is completed with accuracy and on time. Monitoring of files and records of new and old bookings. Every document should be recorded in a file and scanned. Follow-up with customers through calls/mail/Letters/WhatsApp for timely payment. Responsible for the timely refund to customers on cancellation of units, by coordinating with the accounts department. Responsible for customer retention or cancellations. Monitoring the timely shooting of SMS, Mail to customers for updates like Birthday reminders, festival wishes, etc. Responsible for supporting the HOD for Project approvals from the Banks. Responsible for relationship development with new banks and DSA for the home loan process. Responsible for the complete Home Loan process with the bank DSA. Execution of documents like ATS, TPT, PTM, and handover papers. Monitoring of Working on customers' Q/R/C and providing solutions within TAT. Meetings with escalated walk-in customers, channel partners, bankers, etc. Monitoring and ensuring timely handover formalities after complete payment and documentation. Desired Candidate Profile (Male Candidate Preferable ) Should have minimum experience of 8+ years in CRM Should have minimum experience of 5+ years in Real Estate Knowledge of the customer life cycle process in the Real estate industry. Excellent in communication (written as well as verbal) and presentation Tech-savvy and system-oriented