Crm Manager

Job Description

Job description Location: Bangalore (Only local candidates) Experience: 3-5 years Availability: Immediate Joiners Preferred Industry: Real Estate & Construction Job Overview: We are seeking an experienced CRM Manager to lead our customer relationship management team in the real estate and construction sector. The ideal candidate should have a strong background in client handling, collections, and post-sales services, ensuring smooth communication and high customer satisfaction.Also Main thing is Real estate expereince is must if youre not aware then please dont appply. Key Responsibilities: Oversee and manage the CRM department to ensure seamless client interactions and post-sales services. Real Estate/ Construction Department Experience is Must for this role Handle customer queries, resolve disputes, and ensure timely issue resolution. Supervise collections and ensure payments are received within the stipulated time frame. Implement and optimize CRM strategies to improve customer engagement and retention. Coordinate with Sales, Finance, and Legal teams for documentation and agreement processes. Maintain accurate customer records and generate reports for management review. Ensure compliance with company policies and real estate regulations. ERP with CRM software Documentation like sale agreement, demand notes, sales deed. Handover and Registration process MIS reports Requirements: 3-5 years of experience in CRM, collections, or customer service in the real estate/construction industry . Strong leadership, communication, and negotiation skills. Proficiency in CRM software and MS Office (Excel, Word, PowerPoint). In-depth knowledge of real estate sales, agreements, and collections processes . Must be available for immediate joining . Only candidates based in Bangalore will be considered. How to Apply: Interested candidates can send their resumes to [hr@swarnagriha.com] or can share CV to [9663971343] for further details.