Posted:1 day ago|
Platform:
On-site
Full Time
Job Responsibilities: Customer Relationship Management : Act as a primary point of contact for all customer queries and complaints. Build and maintain strong relationships with dealers, distributors, and direct clients. Ensure timely resolution of customer issues related to orders, delivery, or product queries. Order Management : Coordinate with sales and dispatch teams to ensure timely and accurate order processing. Track order status and proactively inform clients about delivery timelines or delays. Maintain complete records of customer orders and communications. After-Sales Support : Follow up with customers post-delivery for feedback and satisfaction. Handle complaints regarding breakage, replacement, or mismatch of tiles professionally. Ensure service levels are maintained and customers are retained long-term. Coordination & Communication : Coordinate with internal departments like production, accounts, and logistics for smooth operations. Communicate product updates, schemes, or new launches to clients. Data Management & Reporting : Maintain CRM software or Excel records for client data, interactions, and follow-ups. Prepare regular reports on customer feedback, complaint resolution time, and client retention. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person
Lasting Software Pvt ltd
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