CRM

Key Responsibilities1. CRM Management & Data Handling

• Maintain and update customer information in the CRM system (Salesforce/Zoho/HubSpot or equivalent).
• Ensure accuracy, segmentation, and categorization of all customer data.
• Generate CRM dashboards, reports, and analytics for the management team.

2. Customer Relationship & Communication

• Act as the first point of contact for client inquiries and follow-ups.
• Coordinate communication between sales, design, and production teams.
• Manage customer touchpoints to enhance retention and satisfaction.

3. Campaign & Workflow Execution

• Assist in planning and executing CRM campaigns: newsletters, updates, event invites, launch announcements, etc.
• Personalize communication based on customer journey and segment.
• Track campaign performance and prepare performance reports.

4. Sales Support

• Support sales with lead nurturing activities and timely follow-ups.
• Prepare quotations, proposals, and required documentation when needed.
• Monitor project timelines and ensure clients receive regular updates.

5. Customer Experience Optimization

• Collect feedback from clients and identify opportunities to improve service quality.
• Support relationship-building initiatives such as client visits, exhibitions, and events.
• Ensure clients receive a premium and seamless brand experience.

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• 1–3 years of experience in CRM, customer service, sales coordination, or similar roles.
• Proficiency in CRM software (Zoho, Salesforce, HubSpot, etc.).
• Strong written and verbal communication skills.
• Excellent organizational, analytical, and multitasking abilities.
• Ability to work in a fast-paced, design-driven environment.
• Customer-centric mindset with attention to detail.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person