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CRM

CBRE

2 - 6 years

0 Lacs

uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service communication skills vendor management customer relations residential management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Relations Manager (CRM) in our organization, you will play a crucial role in providing exceptional customer service to all business units concerning facility-related issues. Your primary responsibilities will include addressing incoming service requests through various communication channels such as phone, chat, email, and online platforms. You will be responsible for generating and dispatching service request work orders to vendors, ensuring timely completion. - Address incoming service requests through phone, chat, email, and online platforms - Generate and dispatch service request work orders to vendors - Ensure timely completion of service requests - Respond promptly to customer inquiries and concerns - Follow up with customers to ensure satisfaction - Update relevant systems with service information - Reach out to customers for additional details and communicate resolutions effectively - Run, review, and distribute various reports as required - Provide informal assistance such as technical guidance or training to colleagues The ideal candidate for this position should possess excellent communication skills and have prior experience in Residential management. If you are a proactive and customer-oriented individual with a passion for delivering top-notch service, we invite you to apply for this exciting opportunity.,

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CBRE

Real Estate Services

Los Angeles

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