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CRM

Care.fi Technological Solutions

1 - 3 years

0 Lacs

kochi

Posted:21 hours ago| Platform:

Apply

Skills Required

crm management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Requirement:

KRA (Key Responsibility Areas)

Manage patient and hospital-team relationships effectively.
Counsel patients on CareFi finance eligibility and process.
Explain finance workflow, NACH, mandate, and LBA procedures.
Drive patient conversion for medical finance and ensure smooth onboarding.
Handle queries related to services, finance, discharge, and reimbursement.
Upload documents and manage discharge and reimbursement cases on the portal.
Ensure completion of consent forms, mandates, and other documentation.
Coordinate with the insurance team and internal departments for approvals.
Maintain workflow and process adherence until case closure.
Manage documentation, follow-ups, and dispatch smoothly.

Brief KPI (Key Performance Indicators)

High conversion rate of patient finance cases.
Quick TAT for documentation and overall process steps.
Customer satisfaction through effective query resolution.
Accurate and timely processing of mandate/NACH/LBA.
Error-free handling of reimbursement cases.
Zero documentation errors and strong process compliance.
Efficient coordination with insurance and internal teams.
Case closure and dispatch completion within defined timelines.

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Care.fi Technological Solutions

Healthcare Technology

Tech City

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